Call us at:  800-762-4999 (7:00 to 4:30 PT)

International calls 1-310-784-5300

Contact us

Knowledge Base

Frequently Asked Questions


How do I clean my Stewart projection screen?

How do I change the stopping (deployed) position of my Stewart electric screen?

I have recently moved and when reinstalling my Stewart screen, there were wrinkles. How can I eliminate these?

When lowering my Stewart electric screen, I notice there are small dimples on the viewing surface. How can I get rid of these?

How do I connect my Stewart electric screen to the supplied wall switch?

What type of wire should I use to connect my projector’s trigger output to the trigger input on the electric screen?

What type of cable should I use to connect my Stewart electric screen to the supplied control device?

What type of wire should I use to connect the Stewart Filmscreen control device to the 3-button wall switch and (or) other outboard switching controls?

Why is it that when I unplug the optional supplied STI transformer, the screen does not immediately retract

Where can I obtain a copy of the Owner’s Manual?

What is the amperage of my Stewart electric screen motor?

How do I turn the blue backlight on and off on my Stewart BRIC 11-button keypad?

How to place an order?

How do I clean my Stewart projection screen?

With reasonable care, you may expect many years of trouble-free use of your Stewart screen. We encourage you to keep your screen clean. To protect your screen when it is not in use, store it in the fully retracted position. Avoid getting any foreign material on the screen, as cleaning may prove very difficult. It may not be possible to remove scratches, paint, ink, etc.

The surface on your Stewart screen is extremely delicate. Special attention to these instructions should be followed. A draftsman-style brush may be used to lightly whisk away any loose dirt or dust particles. (This type of brush is usually available at office supply stores.) For tougher spots, use a mild solution detergent, water, and a sponge. Rub lightly. Blot with a damp sponge to absorb excess water. Do not use any other cleaning materials on the screen. Proper cleaning instruction are available in your owners manual.

How do I change the stopping (deployed) position of my Stewart electric screen?

Use the limit “white” limit switch on the electric screen’s motor to adjust the deployed stopping position of your screen. Locate the specific instructions for the use of the motor’s limit switches in your product owner’s manual.

I have recently moved and when reinstalling my Stewart screen, there were wrinkles. How can I eliminate these?

These wrinkles were caused by repacking the screen. Once you have remounted the screen, the wrinkles will eventually flatten out. If the creases are severe, place the tensioned screen and frame in direct sunlight. The screen fabric will soften with heat, which will in turn help reduce creases. You can rub the creases from the backside of the screen with your fingertips to help eliminate. If the creases cannot be removed, call your Stewart dealer for next solution.

When lowering my Stewart electric screen, I notice there are small dimples on the viewing surface. How can I get rid of these?

Dimples on electric screens are typically caused by dirt particles or other foreign objects (bugs or other flying insects) that have become entrapped in the screen roll. Lower screen and check both sides paying particular attention to the higher region of the screen. Once the particle or bug is removed, the dimple will slowly flatten out in a few days.

How do I connect my Stewart electric screen to the supplied wall switch?

Have an A/V technician or electrician install your high voltage wall switch plate. They will be able to find wiring connection information in the products owner’s manual.

What type of wire should I use to connect my projector’s trigger output to the trigger input on the electric screen?

Small gauge 2 conductor hook up wire is typically used. This can be 20 to 24 gauge and in fact most technicians will use a single pair of Cat5 wire to connect the screen trigger input to the projector.

What type of cable should I use to connect my Stewart electric screen to the supplied control device?

The type of cable required should be selected by your technician in conjunction with the requirements of the specific control device and information in the product owner’s manual.

What type of wire should I use to connect the Stewart Filmscreen control device to the 3-button wall switch and (or) other outboard switching controls?

Typically small gauge 4 conductor hook up cable is used. Most use Cat5 cable for this particular connection.

Why is it that when I unplug the optional supplied STI transformer, the screen does not immediately retract

The Stewart STI was designed to operate effectively with many different types of video projectors and signaling equipment. Therefore, the input circuitry is very sensitive to many differing types of signals. The supplied DC transformer has a small filter capacitor that takes a few seconds to discharge. That capacitor’s stored energy signals the switching circuit to remain on for approximately 20 seconds. Once the capacitor discharges, the screen will retract. This delay will only occur when using the supplied 12v DC transformer during the initial set up stages of the screen.

Where can I obtain a copy of the Owner’s Manual?

You can download a PDF copy from this link.

What is the amperage of my Stewart electric screen motor?

The large commercial type screens operate on 120v AC at 5 amps. We advise a minimum 20-amp circuit for these types of screens as they spike to 9 amps (initial surge) at start up. Smaller video screens use in tubular motors that operate on 120v AC at 1.5 amps.

How do I turn the blue backlight on and off on my Stewart BRIC 11-button keypad?

 

New Version Type 2 Keypad:  RJ-25 switch jack on backside of keypad

  1. To turn the blue backlight “on”:

 

  1. Press and hold the Ctrl 1 “Up” button for 4 seconds. You will hear a slight

“beeping” sound and the light will turn on.

 

  1. To turn the blue backlight “off”:

 

  1. Press and hold the Ctrl 1 “Down” button for 4 seconds. You will hear a slight “beeping” sound and the light will turn off.

 

You can also change the presets using this same method. Move the screen and or panels to position with the Ctrl buttons and then simply hold down a preset button for 4 seconds. You will hear a slight “beeping” sound to confirm the new preset.

 

 

Older Version Type 1 Keypad:  Follow this sequence if your BRIC 11-button keypad has a 4 screw switch connection terminal on the backside.


A. To turn the blue backlight on:

  1. Press and hold down the * button
  2. Press Ctrl. 1 Up button while simultaneously holding down the * button
  3. Next release the * button and then
  4. Release the Ctrl. 1 Up button

B. To turn the blue backlight off:

  1. Press and hold down the * button
  2. Press Ctrl. 1 Down button while simultaneously holding down the * button
  3. Next release the * button and then
  4. Release the Ctrl. 1 Down button

 

How to place an order?

Here are a few simple steps in placing your Stewart Filmscreen order:

Choose your product:
Do so carefully - the custom nature of the product becomes a factor here. With so many different gains and types of screens and the variety of mounting systems, some of the more “standard” products may not exactly fill your requirements.
Email or call the factory:
Feel free to call the factory weekdays from 6:30 am to 5 pm (Pacific Time) for courteous assistance.
Doing so before you place an order can save you time down the line. A highly trained sales associate will assist you with design questions, selecting the right product for the job, and giving you a price quote. Stewart sales personnel can also tell you the approximate weight of the item, the best methods of shipping, estimates of freight charges, and a lead time.Email or fax in a Purchase Order (310) 326-6870 (Since Stewart screens are a custom product, we cannot accept telephone orders.)

The order should include:
A. Your business name and purchase order number.
B. The full billing and shipping addresses, including special instructions for individual attention.
C. The ship method. (Products are shipped F.O.B. Torrance, California or Amelia, Ohio depending on product type).
D. The requested ship date.
E. The part number(s), if any, with quantities and accurate prices (if there is no part number, then types and
descriptions must be included with the overall dimensions of the product).
F. Signature of the person(s) ordering.
G. Drop ship address must have a contact name and phone number.

Expedite the drawings:
Submittal will be sent to you upon receipt of your order. Respond to the drawings quickly. Orders are not processed until signed drawings are returned by fax to: (310) 326-6870. Your lead time begins when Stewart receives this confirmation.

Need help?
Call our toll free hotline to speak with a Sales Engineer, (800) 762-4999 Nationwide,
(310) 784-5300 internationally.

Don't see what you're looking for? Call us @ 1 310 784 5300